Frequently Asked Questions

  • Section 1: Product Quality & Ingredients

  • Question: What kind of wax do you use in your candles?

    • Answer: We use 100% natural soy wax with absolutely no paraffin or blends. This ensures a clean, eco-friendly burn and a superior scent throw for your home.

  • Question: Are your candles phthalate-free?

    • Answer: Yes! We use only phthalate-free fragrance oils to hand-pour all of our candles. This, combined with our 100% natural soy wax, ensures a cleaner and safer burn for you and your family.

  • Question: Do you use cotton or lead-free wicks?

    • Answer: Yes! We use lead-free, 100% cotton wicks in all of our candles. This ensures a clean, steady flame and minimizes soot, perfectly complementing our natural soy wax.

  • Question: What makes your scents "crazy" or unique?

    • Answer: We love to push boundaries with unique, "crazy" scents you won't find anywhere else! While our fragrances are fun and bold, we never compromise on quality—every oil is 100% phthalate-free.

Section 2: Shipping & Orders

  • Question: Do you offer free shipping?

    • Answer: Yes! We offer free shipping on all retail orders of $79 or more within the United States. For orders under $79, shipping is calculated at checkout based on your address.

  • Question: Do you offer express shipping?

    • Answer: Yes! We offer a variety of shipping speeds, including express and overnight options. All available methods and costs are displayed during checkout.

  • Question: Do you ship internationally?

    • Answer: No, we currently only ship within the United States. We made this decision to ensure our customers avoid high, unexpected port fees and import duties.

  • Question: Do you offer bulk or wholesale orders?

    • Answer: Yes! You can order wholesale through our website’s portal at lebanoncandle.com/pages/wholesale or find us on Faire.

Section 3: Returns & Customer Service

  • Question: What is your return policy?

    • Answer: We want you to love your experience! Because scent is highly subjective, we do not offer refunds or exchanges based on personal scent preference. However, we always stand behind our quality; if your candle arrives damaged, please email us at info@lebanoncandle.com.

  • Question: What should I do if my order arrives damaged?

    • Answer: Please email info@lebanoncandle.com within 48 hours of delivery. Include your Order Number, a photo of the damaged product, and a photo of the shipping box so we can quickly issue a replacement or refund.

  • Question: How can I contact customer service?

    • Answer: The best way to reach us is via email at info@lebanoncandle.com. We typically respond to all inquiries within 24–48 hours on business days.

Section 4: Safety & Brand Values

  • Question: Are your candles pet-friendly (Dog, Cat, Bird)?

    • Answer: Yes for dogs, cats and birds! Our 100% soy and phthalate-free ingredients are much safer than traditional candles. For birds, who have very sensitive respiratory systems, we recommend burning candles in a separate, well-ventilated room.

  • Question: Are your candles allergy-friendly or headache-free?

    • Answer: While many customers with paraffin sensitivities find they can enjoy our clean-burning soy candles without issues, scent is a personal preference. We recommend testing a smaller candle first if you have specific sensitivities.

  • Question: Do you have retail store locations?

    • Answer: While we primarily sell online, you can find our candles at various retail partners throughout Missouri. See our full list here: lebanoncandle.com/pages/store-locations.